This policy applies to purchases from Star DK Tech Corp, doing business as StarDK Systems. Our services are custom setup work, so refunds depend on whether work has started. Here is exactly what happens if you change your mind.
Before work begins
If you cancel a one-time setup service before we begin work, you will receive a full refund. Work begins when you submit your onboarding form.
After work begins
Once work has started, setup fees are non-refundable because time and resources have already been committed to your order. If we are unable to deliver a service as described, we will refund the fee for that service.
Bundles
If you cancel a bundle after work begins, we will refund the portion of the bundle price for any included services we have not started, based on each service’s share of the bundle’s regular price.
Front-Office Call Audit
The call audit is non-refundable once your written report has been delivered. If you order a setup service within 30 days of receiving the report, the audit fee is credited toward that service.
AI Receptionist Service (monthly)
You can cancel at any time. Cancellation takes effect at the end of your current billing period, and you will not be charged again. We do not provide refunds or credits for partial months. You are never billed for the monthly service before your go-live date.
How to cancel or request a refund
Email info@stardksystems.com or call (516) 662-8519 with your name, business name and order number. Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank.
Questions or problems
If something isn’t right, contact us first. We will work with you to resolve it.