This Privacy Policy explains how Star DK Tech Corp, doing business as StarDK Systems (“StarDK,” “we,” “us”), collects, uses and protects information when you visit our website, buy our services or use the systems we set up for your business.
Information we collect
Information you give us: your name, email, phone number, business name, billing address, and the details you provide during onboarding, such as business hours, services, service area, caller questions, escalation contacts and any files you upload.
Payment information: payments are processed by a third-party payment processor. We do not store full card numbers or security codes on our systems.
Information processed for your business: when our systems answer calls, send texts, run website chat or book appointments for you, they process information about your callers and customers, such as phone numbers, names, messages, call recordings or transcripts, and appointment details.
Website information: we collect basic technical data such as browser type, device, pages visited and approximate location, using cookies and similar tools.
How we use information
We use information to provide, set up and support the services you order; process payments and send receipts; communicate with you about your orders, onboarding and account; improve our services and website; prevent fraud and abuse; and meet our legal obligations.
Customer and caller data
We process your customers’ and callers’ information only to provide our services to you. You are responsible for giving any notices and getting any consents your customers are owed under applicable law, including for call recording and text messaging.
How we share information
We share information only with service providers who help us run our business and deliver services, such as payment processors, hosting providers, phone and text messaging carriers, AI and software providers, and the calendars, CRMs and other tools you ask us to connect. These providers may use the information only to perform services for us.
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger, sale or transfer of our business.
We do not sell personal information.
Text messages
If you agree to receive text messages from StarDK Systems, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help at any time. We do not share mobile phone numbers or text messaging opt-in consent with third parties for their marketing purposes.
Cookies
We use cookies to keep the website working, remember your cart and understand how the site is used. You can block or delete cookies in your browser settings, though some features may not work without them.
Data retention
We keep information for as long as your account is active or as needed to provide services, and afterward for as long as required for legal, tax, accounting or dispute purposes. You can ask us to delete your information at any time, subject to those requirements.
Security
We use reasonable administrative, technical and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask to access, correct or delete the personal information we hold about you, and you can opt out of marketing emails using the unsubscribe link in any email. Depending on where you live, you may have additional rights under state law. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.
Children’s privacy
Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The “Last updated” date shows when it last changed, and changes are posted on this page.